ABOUT THE ACBA

The Alameda County Bar Association (ACBA), an Equal Opportunity Employer, is a nonprofit, voluntary bar association and has a membership of approximately 1,500 attorneys, judges, law students and other professionals working within the legal profession in the greater Bay Area. The ACBA administers numerous programs and activities to benefit attorneys and the community.

If you are interested in learning more about working at the ACBA, or open ACBA jobs, please contact ACBA CEO Tiela Chalmers at  tiela@acbanet.org.


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ALAMEDA COUNTY BAR ASSOCIATION

CONTINUING EDUCATION COORDINATOR

Job Description

November 2019

General Description

The Alameda County Bar Association is a nonprofit membership association for attorneys and judges throughout the Bay Area.  We offer our 1500 members more than 100 educational programs annually (required to maintain their law licenses) and social/networking opportunities.  We also administer a criminal court-appointed attorney program, a Lawyer Referral Service for the public, and a separate 501c3 called Legal Access Alameda, which provides free legal assistance to low income communities.  The ACBA has 15 practice-area “Sections” in which our members gather with others who practice in particular fields, and plan educational and social programs in that area. 

The Continuing Legal Education (CLE) Coordinator reports to the Deputy Director.  The CLE Coordinator is responsible for working closely with the attorneys in the various Sections to plan and promote high-quality, interactive educational programs.  These educational programs vary from 1 hour programs at lunch, to 2 or 3 hour programs in the early evening, to full day events.  The CLE Coordinator also works with the CEO and the Deputy Director to identify educational needs and opportunities outside of the Sections. This position also plans and coordinates informal Section social gatherings. 

The position is non-exempt and full time (37.5 hours/week), and requires some evening hours (some events go as late as 8 pm).  The ACBA has a generous benefits package in which medical, dental, and vision insurance for the employee is fully covered.  We have a flex schedule option (in which people still work 37.5 hours/week, but every other week receive one day off.)  Our vacation accrual starts at 3 weeks/year, our office is closed the week between Christmas and New Years (staff is still paid), and we offer a sabbatical after 5 years.  We have a flexible and fun work environment.

Key Responsibilities

  1. Identify education and networking needs of the membership, and oversee, develop, organize, and staff high-quality CLE programs and other events that meet those needs, creating and adhering to project timelines and budgets; evaluate the success of each program and make appropriate recommendations to management
  2. Work with the Section leadership to develop and implement MCLE ideas including, where necessary, contacting the speakers and coordinating outlines and publicity.
  3. Work with the CEO and the Deputy Director to develop educational activities outside of the Sections in response to community and membership interest and need.
  4. Work with the Deputy Director and Section leadership to develop, plan, and implement Section Socials and other informal opportunities for social gatherings.
  5. Serve as liaison and resource to the Sections; ensure Sections comply with ACBA policies and procedures; promote participation in Sections by organizing appropriate events, educational programs, and other activities; coordinate and provide administrative assistance for Section leadership meetings and elections.
  6. Help to staff ACBA’s major social events (generally 4 evenings per year).
  7. Other duties as assigned.

Minimum Qualifications:

  • Required:
    • Sense of humor
    • Bachelors’ degree
    • Ability to manage and meet multiple deadlines
    • Excellent customer service skills and orientation
    • Excellent organizational skills; ability to track data and work quickly with great attention to detail
    • Excellent written, oral and interpersonal communication skills.
    • Professional demeanor
    • Strong critical thinking skills
    • Ability to work well in a team oriented environment.
    • Microsoft Office proficiency (Access, Excel, Outlook and Word) and strong internet research skills.
    • Ability to not be intimidated by lawyers and judges.
  • Helpful:
    • Experience working with volunteers and committees
    • High energy, motivated, and enthusiastic personality
    • Interest in some legal issues

Minimum experience – 1 year administrative experience preferred

Salary – $47,400

Job start: January 2, 2020

Resumes go to:  Hadassah Hayashi, Deputy Director, Alameda County Bar Association.  Hadassah@acbanet.org

Alameda County Bar Association Lawyer Referral Service

Intake Coordinator – Part- Time, Flexible Hours

Overview

The Lawyer Referral Service (LRS) is a public service program of the Alameda County Bar Association that is dedicated to providing access to quality legal help for Alameda County residents.  The Intake Coordinator is a part time non-exempt position that is the primary point of contact between clients seeking attorney services and the attorneys offering legal services. The position will focus (although not exclusively) on Spanish-speaking callers.  The position is 20 hours per week at $15 – 20/hour (depending on experience), and is a casual hourly position to start.  After 6 months, the position has the potential to become a permanent part-time position.  Scheduling is flexible and subject to negotiation.   The LRS Program receives more than 17,000 calls and emails per year from the public requesting legal assistance.  The Intake Coordinator fields a high volume of telephone calls from the public, conducting intakes, and providing information about other legal services agencies. This position also assists Legal Access (the non-profit organization which provides free legal aid) by scheduling clients in legal clinics and conducting client intakes. 

Qualifications

Required:

  • Handle high call volume and communicate effectively with a diverse client population in a professional, positive, and patient manner.
  • Work both independently and exercise good judgment as well as be a part of a highly diverse team on complex tasks under high pressure.
  • Bilingual English & Spanish.
  • Ability to learn and adapt in a fast paced environment.
  • Strong commitment to public service and access to justice.
  • Experience with diverse, low-income populations.

 

Preferred:

  • Knowledge of legal terminology and call center experience.
  • One year of customer service experience.

 

Job Responsibilities

  • Answer incoming client calls and respond to online referral requests.
  • Analyze caller requests for referral to an LRS attorney member or provide information for appropriate governmental, social service, or legal services agency when referral through LRS is unsuccessful.
  • Process client requests for attorney services by eliciting information from callers about their referral situation and enter this information into a tracking database for subsequent referral and follow up.
  • Conduct intake screening for financial eligibility for LRS based reduced-fee or VLSC pro bono services when appropriate.
  • Assist with monthly VLSC clinic registration.
  • Contact attorney’s offices to place the referable cases, providing all relevant facts, dates and court information.
  • Send confirmation documentation to callers and referred attorneys, confirming receipt where appropriate.
  • Input successful referral information for tracking and follow up purposes.
  • Assist with the audit of panel members for compliance in fee reporting, including researching cases filed with the court, following up with placed referrals, and processing customer satisfaction surveys.
  • Other general office and administrative tasks as assigned.

How to apply

Please email to LRS Director Rachel Shigekane rachel@acbanet.org, the following:

  • a cover letter explaining how your experience and career goals meet the job criteria described above, and
  • a current resume