ABOUT THE ACBA

The Alameda County Bar Association (ACBA), an Equal Opportunity Employer, is a nonprofit, voluntary bar association and has a membership of approximately 1,500 attorneys, judges, law students and other professionals working within the legal profession in the greater Bay Area. The ACBA administers numerous programs and activities to benefit attorneys and the community.

If you are interested in learning more about working at the ACBA, or open ACBA jobs, please contact ACBA CEO Tiela Chalmers at  tiela@acbanet.org.


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Current Openings

Financial Program Manager

The Community & Business Resiliency Project, a joint project of Start Small Think Big and VLSC, serves low- to moderate-income entrepreneurs who are looking to start or grow a small business in order to accumulate assets and increase their personal financial security.

The Community & Business Resiliency Project believes that access to high-quality legal, financial management, and marketing services is an essential part of starting or growing a successful small business, especially for small businesses owners who are currently lower income. We focus on pairing entrepreneurs positioned to grow their businesses with top pro bono attorneys and financial and marketing experts.

We are seeking a talented and dynamic individual to assist in expanding and refining our Financial Program. 

Job Responsibilities shall include, but shall not be limited to:

  • Maintaining an active client caseload. This consists of identifying and addressing Small Business Financial Program clients’ financial needs, including through:
    • conducting one-on-one financial assessment with clients at intake
    • providing one-on-one ongoing financial counseling and coaching including assisting clients with the implementation of a bookkeeping system and answering questions about tax forms, deadlines and requirements.
  • Creating and refining internal processes and procedures for the delivery of financial services to clients. Create and update the necessary resources to facilitate the delivery of financial services, focusing on bookkeeping and tax services.
  • Coordinating of financial referrals to the Project’s pro bono partners. Ensure the effective, efficient, and professional coordination of all aspects of such client referrals.
  • Overseeing a series of small business financial education workshops. This consists of developing the strategy, design, and production of content with respect to the workshop series, facilitating such workshops as appropriate, and working with the Programs & Communications Associate with respect to marketing, coordinating, and administering such workshops.
  • Establish, maintain and enhance strong collaborative relationships with community and governmental organizations, and other relevant financial service providers. Represent Start Small Think Big at community partner events to provide subject matter expertise as needed. Assist in the recruitment of Financial Referral Partners.

Qualifications:

  • Bachelor’s degree from an accredited school in finance, business, accounting, or related field required.
  • Bookkeeping and tax preparation experience required, CPA preferred.
  • Advanced knowledge of QuickBooks, Wave and/or other Accounting Microsoft Office (emphasis on Excel) required.
  • Ability to read, write, interpret, and advise with respect to business financial statements, to conduct financial analyses, and provide growth plan support and guidance, required.
  • Prior experience in direct client service required. Direct experience advising low- to moderate-income individuals preferred.
  • Bilingual English/Spanish or Spanish proficiency preferred.
  • Demonstrated commitment to inclusive community/economic development, social and economic justice work, and/or anti-poverty work.
  • Meticulous attention to detail.
  • Ability to work independently.

How to apply: Submit resume and a one-page cover letter to: Christina Wiellette at christina@acbanet.org. Include subject line: “[your name] – Financial Program Manager.” Position open until filled.

Salary: $43,000 or 54,000 per year, depending on experience.  Benefits and generous vacation offered.

Intake Coordinator Job Description

Overview

The Lawyer Referral Service (LRS) is a public service program of the Alameda County Bar Association that is dedicated to providing access to quality legal help for Alameda County residents.  The Intake Coordinator is a full time non-exempt position that is the primary point of contact between clients seeking attorney services and the attorneys offering legal services. The LRS Program receives more than 17,000 calls and emails per year from the public requesting legal assistance.  The Intake Coordinator fields a high volume of telephone calls from the public, conducting intakes, and providing information about other legal services agencies. This position also assists Volunteer Legal Services Corporation by scheduling clients in legal clinics and conducting client intakes. 

Qualifications

Required:

  • Handle high call volume and communicate effectively with a diverse client population in a professional, positive, and patient manner.
  • Work both independently and exercise good judgment as well as be a part of a highly diverse team on complex tasks under high pressure.
  • Bilingual English & Spanish.
  • Ability to learn and adapt in a fast paced environment.
  • Strong commitment to public service and access to justice.
  • Experience with diverse, low-income populations.

Preferred:

  • Knowledge of legal terminology and call center experience.
  • One year of customer service experience.

Job Responsibilities

  • Answer incoming client calls and respond to online referral requests.
  • Analyze caller requests for referral to an LRS attorney member or provide information for appropriate governmental, social service, or legal services agency when referral through LRS is unsuccessful.
  • Process client requests for attorney services by eliciting information from callers about their referral situation and enter this information into a tracking database for subsequent referral and follow up.
  • Conduct intake screening for financial eligibility for LRS based reduced-fee or VLSC pro bono services when appropriate.
  • Assist with monthly VLSC clinic registration.
  • Contact attorney’s offices to place the referable cases, providing all relevant facts, dates and court information.
  • Send confirmation documentation to callers and referred attorneys, confirming receipt where appropriate.
  • Input successful referral information for tracking and follow up purposes.
  • Assist with the audit of panel members for compliance in fee reporting, including researching cases filed with the court, following up with placed referrals, and processing customer satisfaction surveys.
  • Other general office and administrative tasks as assigned.

How to apply

Please email a cover letter and resume to LRS Director Beth Litwin at beth@acbanet.org.