Employment Opportunities

ABOUT THE ACBA

The Alameda County Bar Association (ACBA), an Equal Opportunity Employer, is a nonprofit, voluntary bar association and has a membership of approximately 1,500 attorneys, judges, law students and other professionals working within the legal profession in the greater Bay Area. The ACBA administers numerous programs and activities to benefit attorneys and the community.  

If you are interested in learning more about employment opportunities at the ACBA, please contact Amanda Picetti, Director of Administration and Finance, at (510) 302-2207 or amanda@acbanet.org.

CURRENT OPENINGS

Lawyer Referral Service Intake Coordinator

General Description

The Lawyer Referral Service Intake Coordinator is a full time non-exempt position reporting to the Lawyer Referral Service Administrator.  This position interfaces between clients seeking attorney services and the attorneys offering legal services. The Intake Coordinator fields a high volume of telephone calls from the public, conducting intakes and providing information about other legal services agencies.  This position also assists Volunteer Legal Services Corporation by scheduling clients in legal clinics and conducting client intakes.     

Key Responsibilities

1. Answer incoming client calls and respond to online referral requests.  Analyze caller requests for referral to an LRS panel member or provide information for appropriate governmental, social service, or legal services agency where referral through LRS is unsuccessful.

2. Process client requests for attorney services by eliciting information from callers about their referral situation and enter this information into a tracking database for subsequent referral and follow up.

3. Conduct intake screening for financial eligibility for LRS based reduced-fee or VLSC pro bono services when appropriate.

4. Assist with monthly VLSC clinic registration.

5. Contact attorney’s offices to place the referable cases, providing all relevant facts, dates and court information to the lawyer’s designated referral agent.

6. Send confirmation documentation to callers and referred attorneys, confirming receipt where appropriate.

7. Input successful referral information for tracking and follow up purposes.

8. Update LRS database with panel members’ malpractice insurance renewals and send monthly reminders to those attorneys whose insurance is due to expire.

9. Assist with the audit of panel members for compliance in fee reporting, including researching cases filed with the court, following up with placed referrals, and processing customer satisfaction surveys.

10. Other general office and administrative tasks as assigned.

Minimum Qualifications

Two years of customer service experience required.

One year of administrative experience including data entry and/or word processing; high attention to detail and strong record keeping skills.

Ability to type 40+ wpm.

Ability to handle high call volume and to communicate effectively with a diverse client population in a productive manner

Knowledge of legal terminology and call center experience is a plus.

Bi/Multilingual is preferred. 

Proficiency in Microsoft Outlook, Word, Excel and use of the internet.  

Ability to work both independently and as a member of a highly diverse team on complex tasks under high pressure.

Ability to learn and adapt in a fast paced environment.

Salary Range

$35,000 - $38,500

If you are interested in this position, please submit a cover letter, resume and completed ACBA Employment Application to Director of Access Programs Elizabeth Hom at elizabeth@acbanet.org.

Lawyer Referral Service Administrator

General Description

The Lawyer Referral Service (LRS) Administrator position at the Alameda County Bar Association is an exempt position reporting to the Director of Access Programs. The position is responsible for the administration and efficient operation of the Lawyer Referral Service, which operates under Business and Professions Code Section 6155. Currently, the position is funded by the ACBA general fund.

Key Responsibilities

1.  Ensure program compliance with relevant laws, policies and procedures. Administer and monitor program, including reviewing applications and developing subject matter panels, to ensure high quality and quantity of services are delivered to constituents.

2.  Perform intake, screening, and placement duties.

3.  Provide excellent customer service to all constituents, i.e., members of the public, clients, panel members, committee members, board members, co-workers.

4.  Working with the Communications Administrator, create and manage marketing campaigns including online marketing, social media, Google Adwords and print advertising in order to target potential LRS clients and recruit panel members as needed.

5.  Recruit attorneys for various subject matter panels and the Find a Lawyer directory. Review applications and conduct office visits and audits as necessary.

6.  Prepare, maintain and analyze program activity statistics for internal ACBA review and committee review; recommend appropriate program improvements based on statistical analysis.

7.  Working with the Accountant, prepare and monitor LRS budget; develop and implement procedures for timely collection of revenue and strategies for increasing revenue.

8.  Work with database vendor and ACBA staff to improve data collection systems and enhance efficiency.

9.  Coach, train and supervise assigned staff to ensure high quality and quantity of services are delivered and a cohesive, harmonious team environment exists.

10.  Staff the LRS Governing Committee.

11.  Other duties as assigned including serving as staff liaison to the Lawyers in the Library program and participating in ACBA events.

Minimum Qualifications

A minimum of three years program administration and supervisory experience with non-profit programs.

A bachelor degree. JD preferred but not required.

Familiarity with the legal profession and various substantive areas of practice.

High level of customer service.

Experience performing screening and intake functions.

Creative problem solving and entrepreneurial spirit

Proficiency with databases and MS Office applications required.

Ability to:  Communicate clearly orally and in writing with a wide variety of individuals; supervise staff; manage multiple priorities; design and implement efficient program procedures and systems; ensure compliance with governing authorities; engage in outreach and marketing activities.

Salary Range

$40,000 - $45,000

If you are interested in this position, please submit a cover letter, resume and completed ACBA Employment Application to Director of Access Programs Elizabeth Hom at elizabeth@acbanet.org.

Court Appointed Attorneys Program Administrator

Application Deadline: March 8, 2015

General Description

The Criminal Court Appointed Attorneys Program (CAAP) Administrator position at the Alameda County Bar Association is an exempt position reporting to the CAAP Director.  This position is responsible for administrative tasks, providing technical support to CAAP panel attorneys, including developing mandatory and on-going training, and ensuring compliance with the contract.  This position is funded by a contract with the County of Alameda to provide conflict indigent legal defense services when the Alameda County Public Defender is unable to provide representation due to a conflict of interest or other valid reason.

Key Responsibilities

1. Review, screen and process panel member applications and annual participation agreements, ensure all requisite documents are submitted and complete, check references as appropriate; maintain CAAP attorney files and update records as needed; evaluate data collection system and procedures and recommend improvements to promote accuracy and efficient use of resources.

2. Compile, analyze and ensure timely submission of monthly, quarterly and annual statistical reports required by the County and other stakeholders.

3. Assist the CAAP Director in reviewing and auditing CAAP fee declarations for accuracy and resolving disputes with panel members.

4. Design, implement and evaluate voluntary and mandatory training programs for CAAP panel attorneys including program publicity, pre-registration, staffing, attendance records, catering and venue selection, and ensuring compliance with mandatory CLE requirements and the CAAP Rules and Regulations.

5. Supervise the CAAP Billing Specialist and Conflict Referral Specialist positions, ensure procedures for each position are updated regularly, and develop a cross-training program to allow coverage of these positions during absences/vacancies.

6. Assist the CAAP Director in coordinating, preparing for and facilitating the monthly CAAP Advisory Committee meetings and other sub-committee meetings as required; take and maintain minutes of the monthly CAAP Advisory Committee meetings; help identify potential committee members.

7. Attend and participate in Court, County and inter-agency meetings, when the CAAP Director is unavailable.

8. Provide assistance to the ACBA as needed.  This category of duties includes participation at staff meetings and assisting with major ACBA events and programs.

Minimum Qualifications

A Bachelors degree.  Experience working in a criminal law office, as a paralegal, or in another law related field is preferred.  Juris Doctorate degree not required.

A minimum of two years of program administration experience including file and record maintenance, contract compliance, compiling and analyzing statistics, and supervision.

Excellent written, oral and interpersonal communication skills.

Excellent organizational and prioritization skills.

Ability to work well under pressure.

Ability to work well in a team-oriented environment.

Microsoft Office (Access, Excel and Word) and internet research proficiency. 

Salary Range

$52,000-$58,000

If you are interested in this position, please submit a cover letter, resume and completed ACBA Employment Application to CAAP Director John Fricke at john@acbanet.org.

Lawyer Referral Service Intern

Application Deadline: Ongoing

General Description

This internship offers an excellent opportunity to learn client interviewing skills and initial triage analysis, and gain experience working in the legal field. The Alameda County Bar Association Lawyer Referral Service (LRS) refers clients to attorneys who have been assigned to various subject matter panels. Our service is well-established, respected in the Alameda County legal community, and certified by the State Bar of California under Business and Professions Code §6155. The LRS also conducts client screening and intake for the bar association’s pro bono arm, Volunteer Legal Services Corporation (VLSC).

The LRS Intern will interface between clients seeking attorney services and the attorneys offering legal services. The intern will field a high volume of telephone calls from the public, conducting intakes and providing information about other legal service agencies.  The intern will also assist VLSC by scheduling clients in legal clinics and conducting client intakes. 

This is an unpaid, volunteer internship. The internship is an excellent opportunity to gain experience in the legal community and to increase access to legal services. Supervision will be provided by intake and placement supervisors as well as by the directing attorney.  The position can be full or part-time, with a minimum commitment of 2 days per week (or equivalent), 120 hours. There may be an option to continue part-time during the spring also.  Intake hours are 8:30 a.m. to 5:00 p.m. Monday through Friday. The office is located in downtown Oakland and is near BART.

Key Responsibilities

  1. Answer incoming client calls and analyze caller requests for referral to an LRS panel member or provide information for appropriate governmental, social service, or legal service agency where referral through LRS is unsuccessful.

  2. Process client requests for attorney services by eliciting information from callers about their referral situation and entering this information into a tracking database for subsequent referral and follow up.

  3. Conduct intake screening for financial eligibility for LRS based reduced-fee or VLSC pro bono services when appropriate and assist with monthly VLSC clinic registration.

  4. Contact attorney’s offices to place the referable cases, providing all relevant facts, dates and court information to the lawyer’s designated referral agent.

  5. Send confirmation documentation to callers and referred attorneys, confirming receipt where appropriate.

  6. Input successful referral information for tracking and follow up purposes.

  7. Contact previously referred callers for client follow up and audits.

  8. Occasionally assist at VLSC clinics as needed.

  9. Perform other general office and administrative tasks as assigned.

Minimum Qualifications

Excellent customer service required; two years of customer service experience preferred

Knowledge of legal terminology and call center experience is a plus.

Proficiency in MS Word, Excel, and Access

Bi/Multi-lingual ability preferred

To apply

Please send resume and cover letter to:

Alyssa Firkus
ACBA Lawyer Referral Service
1000 Broadway, Suite 480
Oakland, CA 94607
510-302-2210