ABOUT THE ACBA
The Alameda County Bar Association (ACBA), an Equal Opportunity Employer, is a nonprofit, voluntary bar association and has a membership of approximately 1,500 attorneys, judges, law students and other professionals working within the legal profession in the greater Bay Area. The ACBA administers numerous programs and activities to benefit attorneys and the community.
If you are interested in learning more about employment opportunities at the ACBA, please contact Dianne Hatcher, Accountant and HR Manager, at (510) 302-2207 or email@example.com.
Application Deadline: Ongoing
This internship offers an excellent opportunity to learn client interviewing skills and initial triage analysis, and gain experience working in the legal field. The Alameda County Bar Association Lawyer Referral Service (LRS) refers clients to attorneys who have been assigned to various subject matter panels. Our service is well-established, respected in the Alameda County legal community, and certified by the State Bar of California under Business and Professions Code §6155. The LRS also conducts client screening and intake for the bar association’s pro bono arm, Volunteer Legal Services Corporation (VLSC).
The LRS Intern will interface between clients seeking attorney services and the attorneys offering legal services. The intern will field a high volume of telephone calls from the public, conducting intakes and providing information about other legal service agencies. The intern will also assist VLSC by scheduling clients in legal clinics and conducting client intakes.
This is an unpaid, volunteer internship. The internship is an excellent opportunity to gain experience in the legal community and to increase access to legal services. Supervision will be provided by intake and placement supervisors as well as by the directing attorney. The position can be full or part-time, with a minimum commitment of 2 days per week (or equivalent), 120 hours. There may be an option to continue part-time during the spring also. Intake hours are 8:30 a.m. to 5:00 p.m. Monday through Friday. The office is located in downtown Oakland and is near BART.
Answer incoming client calls and analyze caller requests for referral to an LRS panel member or provide information for appropriate governmental, social service, or legal service agency where referral through LRS is unsuccessful.
Process client requests for attorney services by eliciting information from callers about their referral situation and entering this information into a tracking database for subsequent referral and follow up.
Conduct intake screening for financial eligibility for LRS based reduced-fee or VLSC pro bono services when appropriate and assist with monthly VLSC clinic registration.
Contact attorney’s offices to place the referable cases, providing all relevant facts, dates and court information to the lawyer’s designated referral agent.
Send confirmation documentation to callers and referred attorneys, confirming receipt where appropriate.
Input successful referral information for tracking and follow up purposes.
Contact previously referred callers for client follow up and audits.
Occasionally assist at VLSC clinics as needed.
Perform other general office and administrative tasks as assigned.
Excellent customer service required; two years of customer service experience preferred
Knowledge of legal terminology and call center experience is a plus.
Proficiency in MS Word, Excel, and Access
Bi/Multi-lingual ability preferred
Please send resume and cover letter to:
ACBA Lawyer Referral Service
1000 Broadway, Suite 480
Oakland, CA 94607